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SHIPPING & RETURNS
If you are at all unsure about exactly what you want, we strongly urge you to ask as many questions as you need to ask before placing the order. Once your order has been processed and the materials have been cut and prepped for production, it is YOURS. To be clear, this applies to any of the BUILD YOUR OWN bags and accessories. These are clearly indicated with a red sewing machine icon (see below) next to the product.
If you have purchased one of our bags and/or accessories in existing stock colors - without any additional customization - you may return it in NEW condition within 30 days for exchange or refund. Any
applicable return shipping will also be paid by the customer. If you are returning an item, you must first contact us regarding the return/exchange!